In this tutorial, you’ll learn how to set up the Facebook Messenger channel in your Twilio account, and how to automatically create new Conversations when someone messages your Facebook page. Using Facebook Messenger with Twilio Conversations
Supported Browsers for the JavaScript SDK Using Google Dialogflow with Conversations Using Facebook Messenger with Conversations Migrating your Chat iOS SDK to ConversationsĬonnecting Twilio Studio to Conversations
FACEBOOK MESSENGER CHAT ANDROID
Migrating your Chat Android SDK to Conversations Modifying a Conversation, Message, or Participantīest Practices using the Conversations SDK Send Rich Content Messages with Conversations Push Notifications on iOS for Conversations Push Notifications on Android for Conversations Push Notification Configuration for Conversations Keep this data in mind as you steer your Messenger conversations to be personalized and friendly to the maximum.Exploring the Conversations JavaScript QuickstartĮxploring the Conversations Swift Quickstart (iOS)Įxploring the Conversations Android Quickstart It usually contains a lot of useful information on who your customers are - you can look not only at ages, genders, and locations, but also these people’s interests, events, and communication style. Сhatting with someone on Facebook Messenger means you can have a look at their Facebook page. Then set up automated responses to those questions. Think of the most popular questions that your clients asked you over time. Opening hours of your customer service.Plus, including a timeframe will take the pressure off your customer service team by avoiding follow-up inquiries. Informing your customers of when they can expect a response sets expectations upfront. This way, your clients know you’re taking their communication seriously and paying it the respect they deserve.
You can use this opportunity to outline things like: There you can add a Greeting that people will see the first time they open a conversation with you on Messenger, Instant Reply, Away Message or answers to Frequently asked questions. To set Instant responses, open your Facebook business page settings → Messaging tab and jump to the Response Assistant section. Instant replies are simple, age-old technology can be used to let a customer know you have received their request and what they should expect to happen next. Sometimes, all a customer needs to know is that their message has been received and that help is on the way. This means you can look back and understand their problems, identify details of the products they’re subscribing to and use this information to be more helpful in your response. The best part is that all conversations or interactions you’ve had during your company’s relationship with your customers are saved in Messenger's Inbox. The inbox brings all messages into one stream that’s easy to filter and sort. Simply because a fast response makes your customers feel important.Ī helpful timesaver is Facebook’s unified Inbox for business pages that includes reviews, comments, and messages sent via Facebook, Instagram, and Messenger, on both mobile and desktop. Try to reduce response times or even better – provide real-time support. Responding to your customers with helpful information is the key to customer service success. You can change the way how your brand interacts with incoming customer messages through the Messenger. To remove Facebook Messenger from your store: When you remove the Messenger, the icon that customers see on your storefront page and product pages will also be removed. You can change these settings again at any time.
FACEBOOK MESSENGER CHAT INSTALL
Install Facebook Pages Manager app (avaliable for iOS and Android) to manage messages from your mobile. All conversations are saved in Messenger's Inbox. You can respond to your customers' questions directly from conversations in Messenger and in a single message thread. The button appears on every page of your online store. That’s it! The Facebook Messenger is added to your Ecwid store.
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